All orders are dispatched in discreet packaging from London, United Kingdom via a tracked and insured service. Orders are tracked to the point of delivery and will require a signature or photographic proof before being left. A choice of shipping services are available at checkout.
Secret Latex, (A trading name of Mask Attack Ltd) holds no responsibility for local charges or import and duty taxes levied on your purchase by the relevant authorities. These are the responsibility of the purchaser.
In the unlikely event that your order goes missing or is undelivered you shall be refunded in full within 2 months of your purchase, once we process a compensation claim with the postal carrier or allow the shipment to make its way back to us. This is extremely rare as we use tracked shipping and we often refund much earlier once we have established the item will not be arriving with you.
ALL SHIPMENTS ARE TRACKED
Track your UK order either at Royal Mail or Hermes, depending on the carrier used.
Track your INTERNATIONAL order click here.
Please use your tracking number which will have been sent to you, or uploaded to the transaction page for your order if you paid via Paypal. For orders sent by courier, please visit the courier's website to track.
You are entitled to return any item within 14 days of receipt provided that they are returned in their original packaging in an unused, unworn condition. Please ensure you include your contact and order details with your return so that we can process your refund without delay. We cannot be held responsible for any item lost in transit to us so please keep own proof of posting. It is your responsibility to ensure the item is returned safely to us. Your order will be refunded in full if you have selected standard shipping. All orders where a expedited shipping service (i.e. courier services such as UPS, Fedex, DHL or Royal Mail Special Delivery) was selected will be refunded minus this shipping charge. Any item that is returned and has obvious signs of wear including smells will not be refunded.